Mobile Application Support Specialist - Douala

SUPPORT SPECIALIST Department: Operations Location: Douala, Cameroon Status: Full-time Date Posted: December

Are you interested in joining an organization, socially and ethically responsible:
• That is reinventing the digital world to unlock limitless opportunities and save lives, time and money?
• That aims to enable business and operations network economy, to let people and organizations meet, collaborate and share their assets, resources, and experience globally, anywhere and anytime?
• With passionate, smart, and innovative people working as a team with integrity and transparency?
• With focus on customers and users experience? If this sounds interesting to you, continue reading about our job opening below.

The Support Specialist is responsible for delivering a great user/customer experience, essential to the success of KeyZane Corporation.
You will be the point of contact with all signed users, responsible for onboarding them with any queries they may have.
You will be their first experience with the KeyZane brand and play a pivotal role in delivering the best service to our users.

We are looking for customer service superstars who will ensure the users’ personal experience remains at the heart of everything they do. Essential Duties and Responsibilities:
• Supports users via live chat;
• Provides great customer experience by managing user’s expectations;
• Resolves queries;
• Offers in-depth product knowledge;
• Monitors and engages user questions;
• Ensures the best user experience possible is provided.
• Performs other duties assigned by Supervisor.

Required Qualifications:
• Fluent in English and French languages. Any other language is an asset.
• Excellent written and verbal communication skills
• Have great attention to detail
• Able to build good relationships (you’ll be a key touchpoint with App users)
• Tech-savvy
• Have an interest in learning
• Be a fast learner (life in a start-up moves fast)
• Be naturally organized and pro-active
• Have great communication and people (relation building) skills
• Like working with a team of international colleagues
• Be able to see the bigger organizational picture of how this role fits into our service overall
• Strong problem solving and critical thinking skills
• Good written and verbal communication skills Desired

Qualifications:
• High school diploma or university graduate
• Prior experience in a customer role
• Prior experience training clients using product demos
• Prior experience working with software development teams
Decent proficiency in Spanish and other languages How to Apply:
• You may apply by sending a copy of your resume/CV to